New ticket
Cancel- No match.
Medium
Nothing backs up the reported time. The ticket is still created and counted — the report says so plainly rather than hiding it.Berpindah ke Screenshot tidak membuang tempelannya — teksnya tetap tersimpan dan tetap menopang jam keluhan. Jadi percakapan yang ditempel boleh diperkuat screenshot percakapan yang sama.
This ticket is being closed straight away. The reason is recorded and appears in the compliance report — the ticket still counts.
The time inside the conversation — not the time you are typing this. The FRT clock starts here.
Recording this as it happens.
Checking who is on duty…
Leave all unselected to dispatch later. The SLA clock runs either way.
Entered as a duration from the report time — not a clock time.
Wajib di jalur Already resolved — tanpanya tiket ini dibuat sebagai terbuka, bukan selesai. Selesai seketika? ketuk instant. Tidak tahu kapan selesainya? pilih Still open di atas, lalu stempel dari halaman tiketnya.