FAQ - SEVERITY LEVEL

SEVERITY LEVEL
Response time:  Response to the reported issue - Time is calculated since receipt of the report of the customer and severity level is identified - in ho...
Thu, 6 Nov, 2014 at 11:35 AM
EXAMPLES OF ISSUES AND THEIR SEVERITY
Severity-1 Dimaksudkan dengan terjadinya peristiwa dimana server produksi milik customer ataupun sistem misi kritikal (mission critical) “down” atau...
Fri, 2 Jan, 2015 at 7:47 AM
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